Turning Point Counseling Services FAQ's

What is the process? What can I expect?

Potential clients contact us and together we determine whether our services are a good fit for the needs of the client. If that seems to be the case, an intake appointment is scheduled. Clients will fill out intake paperwork and bring it with them to the appointment. During the intake appointment, client and therapist will go over paperwork, background, history and goals. Additional appointments may be scheduled as desired. Clients are expected to pay each session.

Who are potential clients?

We work with children, adolescents and adults in individual, couples, family, and group counseling.

Do you do virtual counseling?

Yes, with the pandemic we have moved all of our counseling services to telehealth virtual counseling. Clients can do video conferencing or phone sessions. When it is safe to return to in-person sessions, we will do so. Even after we return to in-person, we will continue to offer virtual telehealth.

Do you see people outside of standard business hours?

We work predominantly during standard business hours. We also have some appointments available during early mornings, evenings, and one Saturday morning a month.

Is counseling confidential?

It is essential for counseling to be confidential. However, there are certain exceptions to confidentiality required by law. Some exceptions include if you are a danger to self or others or if you have signed a release of your confidentiality. This will be discussed in more detail during your initial appointment.

Why pay someone?

Mental health professionals are more than just good listeners. They also have the education, experience and tools to be able to help with the issues that you want to work on. While our friends and family can be great supports and listeners, they don't have the same skills and tools to be able to work through things the way a therapist can. Additionally, a therapist is impartial and can see things from a variety of perspectives in ways that our friends and family may not be able to.

How do I pay for this?

There are a variety of ways that people pay for counseling: health insurance, HSA funds, pay out-of-pocket, help from family, charitable organizations, sliding scales, EAP through work, trauma survivor funds, etc. You can check with your health insurance to see if, how, and what mental health services are covered. If you have a HSA account, check and see how you can use your funds for counseling. Many private practice mental health professionals are not innetwork insurance providers and do not bill insurance. If that is the case, you may still be able to get some of your costs reimbursed from your insurance company at the out-of-network rate. Check with your insurance company.

***Turning Point Counseling Services does not bill insurance and we are not in-network for any insurance companies. Therefore, clients pay for services out-of-pocket. Some are able to get reimbursed from their insurance or HSA. We also have a sliding scale that can be used, as needed.

What is the difference between psychiatrists and therapists?

Psychiatrist are medical doctors with a specialty in mental health. They're able to prescribe medication and therapy. Many psychiatrists do medication only. Therapists are not medical doctors and do not prescribe medication. They have been trained to work with mental health issues. Oftentimes people will have both a therapist and a psychiatrist. Sometimes just one or the other.

Does therapy always work?

There's never a guarantee that therapy will work. There are a lot of variables that enable therapeutic progress. Some of these include motivation and effort of the client, honesty and openness of client, relationship between therapist and client, getting medication needs met, certain medical issues, relationship dynamics, addiction issues, expertise of the therapist regarding the issues, etc. One of the most important elements for success is communicating your needs, expectations and concerns with your therapist.

What if I don't feel comfortable with the therapist?

Like many relationships, it may take time to feel comfortable and to trust your therapist. That is normal. Talk to your therapist if you have questions, concerns, or discomfort. If you or the therapist feel it is not a good fit, you have the right to change therapists. Likewise if the therapist feels it is not a good fit, they can suggest finding a new therapist. Therapist can help with referrals and finding resources.